Bpssdeaf.com Refund and Cancellation Policy
Effective Date: 12 August 2026
At bpssdeaf.com, we strive to ensure a smooth and transparent experience for all our customers and supporters. This Refund and Cancellation Policy outlines the guidelines, timelines, and procedures for canceling orders or requesting refunds for products, services, or donations made through our website.
1. Order / Subscription Cancellation Policy
Physical Products / Merchandise:
You may request to cancel your order within 24 hours of placing it, provided the item has not yet been shipped or dispatched.
Once an item has been dispatched or picked up by our courier partner, the order cannot be canceled. You may instead request a return or refund upon receipt, subject to our refund conditions below.
Services / Subscriptions / Digital Products:
Subscriptions or services can be canceled at any time prior to the billing/renewal date.
Cancellations requested mid-billing cycle will prevent auto-renewal for the following period, but fees for the current active period are non-refundable unless specified otherwise.
How to Request a Cancellation:
To cancel an order, please contact us immediately with your Order ID and order details at support@bpssdeaf.com or call/WhatsApp us at +919781401156, +91-9781401167.
2. Refund Eligibility & Conditions
Refunds are granted under specific circumstances to ensure customer satisfaction while maintaining operational security.
Eligible Conditions for Refund:
Damaged or Defective Items: The item received was physically damaged, defective, or missing components upon arrival.
Incorrect Product Delivered: The product delivered does not match the description or item selected in your original order.
Non-Delivery: The item was not delivered due to a logistics failure attributable to us or our shipping partners.
Duplicate Transactions: In the event of a technical failure resulting in duplicate payments for a single order.
Non-Refundable Items / Cases:
Items returned after [e.g., 7 days] from the date of delivery.
Products damaged due to customer misuse, alterations, or improper handling.
Digital downloads or non-physical items once accessed or downloaded.
Voluntary donations made to support our cause (unless processed as a duplicate error).
3. Timeline for Raising Issues and Processing Refunds
Notification Period:
Damaged, missing, or incorrect items must be reported within 48 hours of delivery with supporting clear photos or videos.
Standard return/refund requests for eligible items must be initiated within 7 calendar days of delivery.
Inspection & Approval:
Upon receiving your refund request and returned item (if applicable), we will inspect the issue and notify you of the approval or rejection of your refund within 2 to 3 business days.
Refund Credit Timeline:
Once approved, your refund will be processed automatically to your original payment method via our payment gateway (Razorpay).
Refund processing times vary by bank or payment instrument, but typically settle within 5 to 7 business days after processing.
4. Process for Requesting a Refund
Submit Request: Send an email to support@bpssdeaf.com with the subject line: "Refund Request - [Your Order ID]".
Provide Details: Include your full name, transaction date, payment confirmation/receipt, and photos/videos of the item (if defective/damaged).
Return Shipment (If applicable): If a physical return is required, our support team will guide you on the return pickup process or shipping address.
Resolution: Once verified, the approved refund amount will be credited back via Razorpay to your original bank account, card, or UPI ID.
5. Contact Us
If you have any questions regarding our Refund and Cancellation Policy, please get in touch with us:
Website: https://bpssdeaf.com
Email: support@bpssdeaf.com
Phone: +91-9781401156, +91-9781401167
Registered Address: Pingalwara, Manawala Complex, Amritsar, Punjab 143006